Service

Support and service Service
  1. Downloadable files
    Manuals Super Doctor 5
  2. Return form
  3. Service
  4. Other services
  5. Access to administration
  1. Downloadable files
    Manuals Super Doctor 5
  2. Return form
  3. Service
  4. Other services
  5. Access to administration

Dear customers, our company offers assistance at our service centers, and we can also come to your home or business location. Below, you can view the price list for service-related tasks associated with purchases on www.smicro.eu. For information about all the services we provide, please visit the website of ANAFRA s.r.o., our company.

Specialized consultations for larger projects are billed individually, including transportation and other expenses.

 

  1. Purchase and installation of products bought from us:
    Service
    Installation of the operating system purchased from us for a new PC (assembly)
    Installation of the operating system purchased from us for a PC (post-purchase)
    Installation of a new hardware component into a PC
    Installation of a new hardware component into a PC in case of non-standard behavior of hardware components towards the PC or solving a problem that did not arise on the part of ANAFRA s.r.o.
    Complete upgrade or reconstruction of a PC (installation of 3 or more hardware components)
  2. Service services:

    Service at the ANAFRA s.r.o. operating location:

    Service
    Fault diagnosis, testing of a hardware component (maximum identification duration is 15 minutes)
    Professional consultation at the ANAFRA s.r.o. headquarters

    Customer service:

    Service
    Virus removal, software cleaning of the computer
    Professional consultation with necessary on-site visits
    Consultation within the service HOT-LINE for customer support
  3. Warranty service services, express claims:
    Service
    Service for complete computers purchased from us during the warranty period
    Loaner computer during the resolution of a standard claim
    Loaner hardware component during the resolution of a claim
    Express warranty computer service (guaranteed repair within 24 hours by replacing the faulty part)
    Express claim processing fee (exchange for a new unit or for an adequate replacement by agreement with the customer, guaranteed resolution within 60 minutes)
    Fee for unjustified claim (charged only in case of proven functionality of the hardware component on the part of ANAFRA s.r.o.)

 

The duration of the service is considered as pure working time. The technician reserves the right to reduce the service price at their discretion.