Return form


To file a complaint, you need to file a return form and send the claimed goods to the ANAFRA s.r.o., return department, 5. května 1109/63, 140 00 Praha.

How long will processing the complaint take

In the event of a fault immediately after a purchase, most goods can be exchanged on the spot. Other goods will be tested and repaired (changed) in the shortest possible time based on the decision of the return technician.

Computer bulit by me doesn’t work

In case of purchase individual purchases, customer’s knowledge about problematics of hardware and software, therefore customer refunds only the defective components.